Cash-out requests are processed within 2 business days from the date of request (requests from VIP Club Members are processed according to the different VIP levels).
During the processing time you can cancel your cash-out request from within the Cashier, and return it to your account balance.
This will allow you to play for real without making a new deposit. After 2 business days the status of your cash-out request will change to its final status (Either "Approved" or "Failed") and you will no longer be able to cancel the request.
All time frames are calculated in business days (Monday through Friday).
It may take additional time for your credit card or payment method provider to post your cash-out funds to your account. Please note that some third party delays may happen in rare cases and are beyond our control.You will be notified by email once processing has been completed and the funds have been transferred.
We reserve the right to delay and/or stop the processing of withdrawal requests until final approval if there are any outstanding deposit transactions.
If you have any issues simply contact us using the Chat function inside the game lobby or via email to our Customer Support.