Cash-out Policy

We will make every effort to ensure that your cash-out request is processed as quickly and efficiently as possible. You may be required to verify your identity before you can withdraw from your account. This validation process is to prevent potential online fraud.

  • All cash-out requests (cash-outs) must be made from the cash-out section at the Cashier or by clicking the "cash-out" button at the bottom left-hand side of the screen. Cash-out requests will not be accepted in any other way.
  • No promotional bonuses or any other bonuses will be issued or allowed once a cash-out request is in pending status. This will remain so until that cash-out has been either approved or cancelled.
  • You cannot cash out any winnings before making at least one deposit.
  • You can request cash-outs only when all payments made by you have received final approval.
  • We reserve the right to pay any requested cash-out partly or in total via the same method of payment that deposits were made with.
  • If your cash-out request is for less than the minimum permitted amount, the funds will be returned to your account balance.
  • There are no fees charged for any of our cash-out services; however, your bank or payment processor may levy a fee to process your cash-out.
  • The minimum for cashout is $50 / €50 / £50
  • You cannot cash out before you have met the minimum bonus wagering requirements.
  • Any cash-outs greater than $200 / €200 / £200 require verification procedures; proof of identity, age and place of residency. However, we reserve the right to require verification for any cash-out amount.


GratoWin reserves the right to pay out all winnings at a rate dependent on the VIP level reached. 

  • All GratoWin customers can withdraw up to three thousand Euro (3,000 €) per month. 
  • Only VIP customers can withdraw higher sums per month depending on their VIP level: 

- Bronze customers up to five thousand ( €5000) per month
- Silver customers up to seven thousand Euro (€7,000) per month 
- Gold customers can withdraw up to ten thousand Euro (€10,000) per month
- Platinum and up can withdraw up to fifteen thousand (€15,000) per month

Any winnings will be paid out at the same monthly rate until completion.

  • A customer (no matter of his VIP level) who hadn’t  make any deposit in the last 12 months and won, can withdraw up to thousand  (€1000) Euro per month.
  • Any amount to be withdrawn that is greater than the maximum specified will be transferred back into the Player's Account to be withdrawn in the following month.


GratoWin uses the most advanced security and encryption technologies available to ensure that your transactions and all of your financial information are completely secure.  If your credit/debit card(s) is lost, stolen or cancelled or if your E-wallet status changes, please notify us immediately so we may investigate their status.

For any assistance please contact us.

This cash-out Policy has been drafted in the English. In the event of any discrepancy between the meanings of any translated versions of this Policy and the English language version, the meaning of the English language version shall prevail.

Last update July 2019